Mikuchu
Member
Greetings!
We would like to introduce our new ticket system! This system will allow staff to offer faster response times to in-game issues that may affect your gameplay. Here's what you need to know to get started.
• Start by opening SWG Beyond discord.
• Click on the #support channel that is located on left hand tool bar
• You will see three ticket support platforms (CSR/QA/Harassment)
• To open a ticket simply click on the envelope for the team that is best suited to your issue.
• Once you click on the envelope you will see a new conversation open.
• Here you will be able to report your issue
• Once your ticket has been resolved, a staff member will close the ticket and this ticket will no longer be viewable, but all information will be recorded for future reference.
• These tickets will only be viewable to staff members and the player who opened the ticket.
• Each account will be allowed to have a maximum of three tickets open
We look forward to using this new and improved ticket system with our community and as always (if you have any issues or questions) please feel free to reach out to any member of staff and they will be able to assist you.
Happy gaming and thank you so much for playing and supporting SWG Beyond!
We would like to introduce our new ticket system! This system will allow staff to offer faster response times to in-game issues that may affect your gameplay. Here's what you need to know to get started.
• Start by opening SWG Beyond discord.
• Click on the #support channel that is located on left hand tool bar
• You will see three ticket support platforms (CSR/QA/Harassment)
• To open a ticket simply click on the envelope for the team that is best suited to your issue.
• Once you click on the envelope you will see a new conversation open.
• Here you will be able to report your issue
• Once your ticket has been resolved, a staff member will close the ticket and this ticket will no longer be viewable, but all information will be recorded for future reference.
• These tickets will only be viewable to staff members and the player who opened the ticket.
• Each account will be allowed to have a maximum of three tickets open
We look forward to using this new and improved ticket system with our community and as always (if you have any issues or questions) please feel free to reach out to any member of staff and they will be able to assist you.
Happy gaming and thank you so much for playing and supporting SWG Beyond!
Last edited by a moderator: